Privacy Policy for Dilamavel

Effective Date: January 6, 2025

At Dilamavel, we are committed to delivering your products safely and efficiently. This Shipment Policy outlines how we handle shipping, delivery timelines, shipping costs, and other important details about the delivery process. By making a purchase, you agree to the terms of this Shipment Policy.

1. Shipping Methods

We offer several shipping methods to cater to the needs of our customers. Shipping methods and associated costs will be calculated at checkout based on the destination and size of your order. The shipping options we provide include:

• Standard Shipping: This is the most cost-effective option, with delivery typically occurring within 5-7 business days.
• Expedited Shipping: A faster shipping method, typically delivering within 2-3 business days.
• Priority Shipping: For urgent deliveries, we offer priority shipping with delivery in 1-2 business days.
• International Shipping: We also offer international shipping to select countries. Shipping times and costs will vary based on the destination.

2. Shipping Costs

Shipping costs are determined by the shipping method chosen and the delivery destination. You will be notified of the total shipping costs at checkout before you complete your purchase. In some cases, we may offer free shipping promotions or flat-rate shipping, which will be clearly indicated at checkout.

3. Order Processing Times

Orders are processed Monday through Friday (excluding holidays). Most orders are shipped within 1-2 business days of receiving payment. You will receive an email notification with tracking information once your order has been shipped. Please note that during busy seasons (e.g., holidays or sales events), processing times may be slightly delayed, but we will make every effort to ship your order as quickly as possible.

4. Shipping Address

Please ensure that the shipping address you provide during checkout is complete and accurate. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you notice an error in your address after placing your order, please contact us immediately at [email protected] or call (704) 366-0451.

5. Delivery Times

Delivery times depend on the shipping method chosen and the destination of your order:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Priority Shipping: 1-2 business days
• International Shipping: Varies by country (typically 7-21 business days)

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather, shipping carrier delays, or customs processing for international orders.

6. International Shipping

We are proud to offer international shipping to customers in many countries. Shipping costs and delivery times will vary based on your location. Customers are responsible for any import duties, taxes, or fees that may be imposed by their country’s customs office.

7. Shipping Issues

If your package is delayed, lost, or damaged in transit, please contact our customer support team as soon as possible. We will work with you and the shipping carrier to resolve any issues. Dilamavel is not responsible for packages that are lost or delayed due to carrier issues or customs processing.

8. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment. If you do not receive tracking information or encounter any issues with tracking, please reach out to our customer support team.

9. Shipping Restrictions

Certain products may be restricted from being shipped to specific locations due to legal, regulatory, or logistical reasons. In such cases, we will notify you before processing your order.

10. Contact Us

For any shipping-related inquiries, issues, or questions, please contact our customer support team at:

Dilamavel
Email: [email protected]
Phone: (704) 366-0451
Address: 4132 Sharp Rd, Glenelg, Maryland
Website: dilamavel.com