Privacy Policy for Dilamavel
Effective Date: January 6, 2025
At Dilamavel, we aim to offer a seamless, secure, and efficient payment experience for our customers. This Payment Policy outlines the payment methods we accept, payment processing, and security measures to protect your financial data when shopping on our website, dilamavel.com.
1. Accepted Payment Methods
We accept a variety of payment methods to ensure convenience and flexibility during your shopping experience. The payment options available at checkout include:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure online payment processing using your PayPal account.
- Apple Pay: For easy and secure payments via Apple devices.
- Google Pay: A fast and secure way to pay directly from your mobile device or Google account.
2. Payment Security
We understand the importance of security when it comes to online payments. To ensure your personal and financial information is protected, we use Secure Socket Layer (SSL) technology to encrypt all sensitive data during transmission. This ensures that any payment information you submit is encrypted and kept safe.
Our payment processor partners, including PayPal and Stripe, are fully PCI-DSS compliant, ensuring that your payment information is handled securely. Additionally, Dilamavel does not store your credit card or payment details on our servers.
3. Order Processing and Payment Authorization
When you place an order, we immediately process your payment authorization. This includes verifying the payment details and checking for potential fraud. Please note that all payment authorizations are subject to approval by your bank or payment processor.
Your order will not be processed, and items will not be shipped until payment has been successfully authorized and completed. If your payment is declined or we are unable to process it for any reason, we will notify you promptly so you can update your payment method.
4. Currency
All prices on our website are listed in USD (U.S. Dollars). If you are shopping internationally, please note that your bank or payment processor may apply additional currency conversion fees. These fees are not covered by Dilamavel and are the responsibility of the customer.
5. Payment Troubleshooting
If you encounter any issues with processing a payment or have questions about your billing, please contact our customer support team at [email protected] or call (704) 366-0451. Our team will assist you in resolving any payment-related issues as quickly as possible.
6. Fraud Prevention
We take fraud prevention very seriously. To protect both our customers and our business, we may use advanced fraud detection systems to review transactions. If your payment is flagged as potentially fraudulent, we may request additional verification or cancel the transaction entirely. In such cases, we will notify you and provide further instructions.
7. Refunds
Refunds are processed to the original payment method used for the purchase. If you are entitled to a refund (due to order cancellation, return, or shipping issues), please refer to our Refund and Returns Policy for further details on how refunds are handled.
8. Payment for Pre-Orders or Backordered Items
If you place a pre-order or order an item that is temporarily out of stock, we will charge your payment method at the time of order placement. The item(s) will be shipped as soon as they are available. If we are unable to fulfill the order, we will issue a refund to your original payment method.
9. Payment for Subscription Products
If you subscribe to any recurring service or product offering (such as subscription boxes or auto-shipments), your payment will be processed automatically at the interval specified during sign-up. You can manage your subscriptions and payment preferences directly through your account on our website.
10. Contact Us
For any payment-related inquiries, issues, or questions, please feel free to contact us at:
Dilamavel
Email: [email protected]
Phone: (704) 366-0451
Address: 4132 Sharp Rd, Glenelg, Maryland
Website: dilamavel.com