Privacy Policy for Dilamavel

Effective Date: January 6, 2025

At Dilamavel, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect from our customers, how we use and protect that information, and the choices you have regarding your personal data. By using our website (dilamavel.com), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information: personal and non-personal.

Personal Information:
This includes data that you provide directly to us when you place an order, create an account, contact customer service, or subscribe to our newsletter. Personal information may include:

  • Full name
  • Address (billing and shipping)
  • Email address
  • Phone number
  • Payment details (credit card or other payment information)
  • Any other information you voluntarily provide to us

Non-Personal Information:
We also collect information automatically when you visit our site, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visited
  • Date and time of visit
  • Referring website

This data helps us to enhance user experience, improve our website functionality, and monitor trends.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment, shipping, and customer support.
  • Customer Service: To respond to your inquiries, provide assistance, and improve our services.
  • Marketing: To send you promotional emails, newsletters, and special offers (if you have opted-in).
  • Improvement of Services: To analyze and improve the user experience on our website.
  • Compliance with Legal Obligations: To comply with legal requirements or resolve any disputes.

3. Data Protection and Security

Your privacy and the security of your personal information are of utmost importance to us. We implement various security measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption for payment and personal information.
  • Regular security audits and updates to our website.
  • Restricted access to your data by our employees and contractors.

We also ensure that all third-party partners, including payment processors, comply with data protection laws to safeguard your personal information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in running our business, such as:

  • Payment processors (e.g., PayPal, credit card companies)
  • Shipping carriers (e.g., UPS, FedEx)
  • Email marketing platforms (e.g., Mailchimp)

These third-party services are only provided with information necessary to perform their function, and they are obligated to keep your data confidential and secure.

In addition, we may disclose your personal information if required to do so by law, such as complying with a subpoena, court order, or legal process.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Track site traffic and usage patterns.
  • Remember your preferences and settings.
  • Personalize content and ads based on your browsing activity.

You have the option to disable cookies in your browser settings, but this may affect the functionality of certain features on our website.

6. Your Rights

You have the right to access, update, or delete your personal information at any time. To request any changes or to exercise your rights, you can:

  • Log into your Dilamavel account to update your information.
  • Contact our customer support team at [email protected] or call (704) 366-0451.

If you wish to unsubscribe from our marketing emails, you can do so by clicking the “unsubscribe” link in any of our emails, or by contacting us directly.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Dilamavel
Email: [email protected]
Phone: (704) 366-0451
Address: 4132 Sharp Rd, Glenelg, Maryland
Website: dilamavel.com